How we use your personal data
When you visit our website, make an enquiry or booking with us, or participate in a session with us, we will collect personal data about you. The reason for this is to be able to fulfill the contract or to maintain a record of your session with us for both our protection in the unlikely event of any future claim from your visit.
We might also contact you by email, to keep you informed of relevant products and offers we can provide (our legitimate interest). You will always be able to unsubscribe from any communication from us.
When you visit our website
When you visit our website we may process data about your use of our website and services. The data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. The source of the usage data is Google Analytics. This data may be processed for the purposes of analysing the use of the website and services. The data may be processed for the purposes of enabling and monitoring your use of our website and services.
The legal basis for this processing is the consent by accepting our cookies when you arrive on the website.
When you make an enquiry, make a booking, or participate in a session with us as a customer
When you make an enquiry with us, make a booking with us, or participate in a session with us we may process your information included in your personal profile on our website or provided in the course of the use of our services. The profile data may include your name, address, telephone number, email address, gender, date of birth, your card details and the transaction details. Your full payment card details will not be accessible to us as we will use a payment gateway to protect this information for your security. Click here to read about who we share data with.
We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
Email communication from us
We may process information contained in any booking you submit to us or when you’ve participated in a session with us regarding goods and/or services. The data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is legitimate interests.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is agreeing to our privacy policy when signing up to news on the website or when you’ve participate in a session with us.
The legal basis for this processing is legitimate interest.
When we email you, we might use servers outside the EEA. Please see section for more information in regards to international transfers, but these will always be made from countries of adequacies and if based in the USA, covered by privacy shield, https://www.privacyshield.gov/welcome
Other ways we use your personal data
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Version 1.0 – Published 9th May 2018